Coming soon
Coming soonTerms governing use of the SEF Hospitality cleaning marketplace, apps, and website.
By accessing or using the SEF Hospitality website, mobile applications, or marketplace services, you agree to these Terms & Conditions. If you do not agree, do not use our services.
These terms apply to customers, cleaning professionals, and visitors who use our marketing website or contact channels.
You must be at least 18 years old to create an account or use SEF Hospitality marketplace services. By using the service, you represent that you meet this age requirement and have the legal capacity to enter into these terms.
Customers and professionals may need an account to book or accept jobs. You agree to provide accurate information, keep credentials secure, and notify us promptly of unauthorized account use.
You are responsible for activity that occurs under your account. We may refuse, suspend, or terminate accounts that violate these terms, create safety risks, engage in fraud, or misuse the platform.
SEF Hospitality operates a marketplace that connects customers with cleaning professionals for residential, commercial, and hospitality cleaning. Bookings, tracking, messaging, and payments are primarily handled through our mobile apps. This website provides business information, app download links, support resources, and contact forms.
Unless we expressly state otherwise for a specific booking or offering, SEF Hospitality is a platform that facilitates connections and tools. Cleaning professionals provide services as independent providers and are not employees of SEF Hospitality solely by using the platform.
When you confirm a booking, you agree to the service details, timing, location information, and pricing shown in the app. Customers should provide accurate access details and be available as needed for the scheduled service.
Cancellations and rescheduling are managed in the SEF Hospitality app. Timing rules and any applicable fees are disclosed at booking and may depend on how close the change is to the appointment.
Professionals should accept only jobs they can perform, arrive as scheduled where applicable, update job status honestly, and perform services to a reasonable professional standard. Repeated late cancellations, no-shows, or abusive cancellation patterns may result in account restrictions.
Payments are processed securely through Stripe. Where available, you may pay with card, Apple Pay (iOS), or Google Pay (Android) in the app. Booking prices, any platform service fee or commission, and the amount paid to cleaning professionals are shown in the app before you confirm payment. SEF Hospitality does not store full payment card details on its servers.
You authorize SEF Hospitality and its payment partners to charge the selected payment method for confirmed bookings and related fees disclosed in the app.
If you believe a charge or service outcome requires review, contact support at support@sefhospitality.com or use in-app support for active bookings. We will review eligible requests in good faith.
Cleaning professionals agree to complete any required verification steps, maintain accurate profile information, and perform accepted jobs to a professional standard.
Where insurance, licensing, or other local requirements apply to the services you offer, you are responsible for obtaining and maintaining them. You must follow applicable laws, safety requirements, and property rules related to the jobs you accept.
Messages, reviews, profiles, and other content you submit must be lawful, accurate to the best of your knowledge, and respectful.
You may not post harassment, threats, spam, scams, discriminatory content, illegal material, or content that infringes someone else's rights. You grant SEF Hospitality a limited license to host, display, and use your content as needed to operate the marketplace and provide support.
Users can report or block other users through in-app tools or by contacting support. We may review reports and take action we consider appropriate, including warnings, content removal, suspension, or permanent account termination.
We may also investigate and act on suspected fraud, safety risks, or abuse even without a user report.
You agree not to:
The SEF Hospitality name, logos, website content, app interfaces, and related materials are owned by SEF Hospitality or its licensors and are protected by intellectual property laws.
Subject to these terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the website and apps for their intended marketplace purposes. You may not copy, modify, distribute, reverse engineer, or create derivative works from our platform materials except as expressly permitted in writing or required by law.
The marketplace and related services are provided on an "as is" and "as available" basis to the maximum extent permitted by law. We do not guarantee uninterrupted availability, that every booking will be completed exactly as requested, or that every professional will meet your expectations.
To the maximum extent permitted by applicable law, SEF Hospitality is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the service, delays, cancellations, third-party actions, property issues arising from independent provider services, or inability to access the platform.
Nothing in these terms excludes or limits liability that cannot be excluded under applicable United States or other mandatory consumer protection laws.
You may stop using SEF Hospitality at any time and may request account deletion through the app support process or our Account Deletion page.
We may suspend or terminate access if you violate these terms, create safety or legal risk, fail to pay amounts owed where applicable, or if we discontinue the service. Provisions that by their nature should survive termination will continue to apply.
These Terms & Conditions are governed by the laws of the State of Florida and the United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws of your country of residence require otherwise.
Where permitted, disputes will first be addressed through good-faith support resolution. Courts of competent jurisdiction in the State of Florida, United States — including courts serving West Palm Beach — may hear disputes to the extent allowed by law, without prejudice to mandatory consumer venue rights that may apply in your jurisdiction.
We may update these terms from time to time. Continued use of SEF Hospitality after changes constitutes acceptance of the updated terms. Material updates will be posted on this page with an updated effective date when applicable.
Questions about these Terms & Conditions can be sent to support@sefhospitality.com, by phone at (561) 891-1151, or by mail to 1501 Belvedere Road, Suite 500, West Palm Beach, Florida 33406.
Website: https://sefhospitality.com
These Terms & Conditions are effective as of September 2026.