Coming soon
Coming soonHow SEF Hospitality collects, uses, and protects information for our cleaning marketplace and website.
This Privacy Policy explains how SEF Hospitality ("SEF," "we," "us," or "our") collects, uses, shares, and protects information when you use our website at https://sefhospitality.com, our mobile applications, and related cleaning marketplace services.
By using SEF Hospitality, you agree to the practices described in this policy. If you do not agree, please discontinue use of our services.
We collect information you provide directly, information generated through use of our platform, and limited information from service providers that help us operate the marketplace.
Personal information may include your name, email address, phone number, account credentials, profile details, and messages you send through contact forms or support channels.
If you apply as a cleaning professional, we may also collect verification-related information needed to evaluate eligibility and maintain marketplace safety.
When you book or accept a job, we may collect service preferences, appointment date and time, service location details, access notes you choose to provide, job status updates, and related communication needed to complete the booking.
Payments are processed through secure third-party payment providers. We may receive payment-related metadata such as transaction status, amount, currency, timestamps, and limited billing identifiers.
We do not encourage sharing full card numbers or sensitive payment credentials outside the secure payment flows provided in the SEF Hospitality app.
Our website may use cookies and similar technologies to remember preferences (such as theme), maintain basic site functionality, and understand how visitors use our marketing pages.
For more detail, see our Cookie Policy at https://sefhospitality.com/cookie-policy.
We may use analytics tools to understand aggregate usage patterns, improve page performance, and evaluate how customers discover and use SEF Hospitality. Analytics data is used to operate and improve the service, not to sell personal information.
We work with trusted third parties that help us provide hosting, analytics, communications, maps, customer support tooling, and payment processing. These providers process information only as needed to perform services on our behalf and are expected to protect data appropriately.
Our apps and website may also contain links to third-party sites or stores. Their privacy practices are governed by their own policies.
We use information to create and manage accounts, facilitate bookings, match customers with professionals, process payments, provide live job tracking, communicate about service updates, provide support, prevent fraud and abuse, comply with legal obligations, and improve our products.
We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, so we encourage users to protect account credentials and report suspicious activity promptly.
We retain personal information only as long as needed for the purposes described in this policy, including providing services, maintaining business and legal records, resolving disputes, and enforcing agreements. Retention periods may vary based on account status, booking history, and legal requirements.
Depending on your location, you may have rights to access, correct, update, delete, or restrict certain personal information, or to object to certain processing. Users in the European Union and similar jurisdictions may also have rights related to data portability and withdrawing consent where processing is consent-based.
To exercise privacy rights, contact us at support@sefhospitality.com. We may need to verify your identity before completing certain requests. App account requests may also be handled through in-app support where available.
SEF Hospitality is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact support so we can take appropriate action.
SEF Hospitality may process information in the United States and other countries where we or our service providers operate. If you access the service from the EU or another region, your information may be transferred to countries that may have different data protection laws. Where required, we take steps designed to protect personal information in accordance with applicable law.
We may update this Privacy Policy from time to time. Continued use of SEF Hospitality after changes means you accept the updated policy. Material changes will be reflected on this page with an updated effective date when applicable.
For privacy questions or requests, contact SEF Hospitality at support@sefhospitality.com, call (561) 891-1151, or write to 1501 Belvedere Road, Suite 500, West Palm Beach, Florida 33406.
Website: https://sefhospitality.com