How to Request Account Deletion
Follow these steps to submit a deletion request. This page does not delete your account automatically.
- Email support@sefhospitality.com from the email address linked to your SEF Hospitality account.
- Use the subject line: Delete my SEF Hospitality account
- In the email body include your full name, registered email address, phone number (if used on the account), and a clear statement that you want your account permanently deleted.
- We may ask you to verify your identity before completing the request.
- After verification, we will deactivate your account and delete or anonymize personal data as described below.
What We Delete or Anonymize
After your request is verified, SEF Hospitality deletes or anonymizes the following personal data where feasible:
- Name and profile details
- Email address and phone number (anonymized where records must remain)
- Profile photos / uploaded personal documents no longer needed
- Chat/message content associated with your account where feasible
- Login sessions and authentication tokens
What We May Retain for a Limited Time
Some information may be retained for a limited time when required for legal, tax, accounting, safety, or legitimate business obligations:
- Booking history, invoices, payment records, and dispute/fraud records needed for legal, tax, accounting, or safety obligations
- Anonymized or aggregated analytics that can no longer identify you
Retention Period
Retained business/legal records are kept only as long as required by applicable law or legitimate business needs, then deleted or permanently anonymized. Typical retention for transaction records may be up to 7 years where legally required; other personal data is removed or anonymized after the deletion request is processed (usually within 30 days of verification).
Confirmation
After processing, we will confirm by email that your account has been deleted or deactivated.
Support Contacts
App / developer: SEF Hospitality
Email: support@sefhospitality.com
Phone: (561) 891-1151
Address: 1501 Belvedere Road, Suite 500, West Palm Beach, Florida 33406
Website: https://sefhospitality.com
In-App Deletion
In a future app update, account deletion may also be available in-app under Settings. Until then, email is the supported method.
