Coming soon
Coming soonTerms governing use of the SEF Hospitality cleaning marketplace, apps, and website.
By accessing or using the SEF Hospitality website, mobile applications, or marketplace services, you agree to these Terms & Conditions. If you do not agree, do not use our services.
These terms apply to customers, cleaning professionals, and visitors who use our marketing website or contact channels.
SEF Hospitality operates a marketplace that connects customers with cleaning professionals for residential, commercial, and hospitality cleaning. Bookings, tracking, and payments are primarily handled through our mobile apps. This website provides business information, app download links, support resources, and contact forms.
SEF Hospitality facilitates connections and platform tools. Unless expressly stated otherwise, cleaning professionals provide services as independent providers and are not employees of SEF Hospitality solely by using the platform.
Customers and professionals may need an account to book or accept jobs. You agree to provide accurate information, keep credentials secure, and notify us promptly of unauthorized account use.
We may refuse, suspend, or terminate accounts that violate these terms, create safety risks, engage in fraud, or misuse the platform.
When you confirm a booking, you agree to the service details, timing, location information, and pricing shown in the app. Customers should provide accurate access details and be available as needed for the scheduled service.
Professionals should accept only jobs they can perform, arrive as scheduled where applicable, update job status honestly, and perform services to a reasonable professional standard.
Cancellations and rescheduling are managed in the SEF Hospitality app. Timing rules and any applicable fees are disclosed at booking and may depend on how close the cancellation is to the appointment.
Repeated late cancellations, no-shows, or abusive cancellation patterns may result in account restrictions.
Refund eligibility depends on the circumstances of the booking, the stage of service completion, payment processor rules, and the information shown at the time of purchase.
If you believe a charge or service outcome requires review, contact support at support@sefhospitality.com or use in-app support for active bookings. We will review eligible requests in good faith.
Payments for bookings are processed securely through the platform and its payment providers. Prices, fees, and taxes (where applicable) are presented before confirmation.
You authorize SEF Hospitality and its payment partners to charge the selected payment method for confirmed bookings and related fees disclosed in the app.
The SEF Hospitality name, logos, website content, app interfaces, and related materials are owned by SEF Hospitality or its licensors and are protected by intellectual property laws.
You may not copy, modify, distribute, reverse engineer, or create derivative works from our platform materials except as expressly permitted in writing or required by law.
You agree not to misuse the platform, post false information, harass other users, interfere with platform security, attempt unauthorized access, or use SEF Hospitality for unlawful purposes.
Customers and professionals must comply with applicable local laws, safety requirements, and property rules related to the cleaning services they request or perform.
To the maximum extent permitted by applicable law, SEF Hospitality is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the service, delays, cancellations, third-party actions, or inability to access the platform.
Nothing in these terms excludes or limits liability that cannot be excluded under applicable United States or European Union consumer protection or other mandatory laws.
These Terms & Conditions are governed by the laws of the United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws of your country of residence — including applicable European Union member state laws — require otherwise.
If you are a consumer in the European Union, you may also benefit from mandatory protections under the laws of your country of residence. Nothing in these terms limits those non-waivable rights.
Where permitted, disputes will first be addressed through good-faith support resolution. Courts of competent jurisdiction in the State of Florida, United States, may hear disputes to the extent allowed by law, without prejudice to mandatory consumer venue rights in the EU.
We may update these terms from time to time. Continued use of SEF Hospitality after changes constitutes acceptance of the updated terms. Material updates will be posted on this page.
Questions about these Terms & Conditions can be sent to support@sefhospitality.com, by phone at (561) 891-1151, or by mail to 1501 Belvedere Road, Suite 500, West Palm Beach, Florida 33406.
Website: https://sefhospitality.com