Return/Refund Policy
- Service Satisfaction Guarantee
We strive to ensure that all customers are satisfied with our services. If you are not satisfied with the service provided, you may request a refund under the following conditions:
- Eligibility for Refund
Incomplete Services: If the service has not been delivered or only partially completed, you may be eligible for a full or partial refund.
- Non-Refundable Services
Completed Services: Once a service is completed as per the agreement, no refund will be issued.
- Refund Request Process
Refund requests must be submitted within 24-48 hours of the service request.
You can submit a refund request by contacting our customer support via the app or by contacting info@sefhospitality.com .
Our team will review your request and respond within 24-48 business hours.
- Refund Method
If approved, refunds will be processed through the original method of payment.
Refunds may take 7-10 business days to appear in your account depending on your payment provider.
- Cancellations
Service Provider Cancellations: If the service provider cancels a scheduled service, you are entitled to a full refund or the option to reschedule.
- Modifications
We reserve the right to update or modify this policy at any time. Any changes will be communicated via the app/website.